Privacy Policy

Is it safe to buy goods on-line from www.eternalsparkle.co.uk?
The purchase area of our site is totally secure – our payment partners use industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including your name, address and other critically-sensitive data such as your credit or debit card details. This means that information passed between your computer, their website and this website cannot be read by anyone else, even in the event that it is intercepted

When you are in the purchase area, you will see a small padlock in the status window at the bottom of the screen. This signifies SSL 128-bit certification guaranteeing that the page is 100 per cent secure. You can verify the certificate by right-clicking on the padlock and selecting Properties.
 
What about 'cookies'?
'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. We only use cookies to store information about your purchase and you so that we can automatically complete the majority of the order form if you have bought from us previously. Your browser must accept cookies for you to be able to use the “auto-complete” system.
 
Availability of Stock and Despatch Time
ClearStones will endeavour to ensure that all items shown are available for prompt delivery at all times. We normally despatch orders within 2 days of receipt. All items are in stock.
 
Delivery Charges
From the moment you place your order we will attempt to get it picked and packed within 2 working days.
All orders will be delivered Royal Mail first class recorded delivery unless you have selected the Special Delivery option which guarantees a next day delivery before 1pm.
Late or lost deliveries
If your delivery is late, please contact us and we will give you the recorded delivery number for you to chase with your local post office. In the event of a non-delivery we can only replace or refund the order after 15 working days when the Post Office are happy to classify the parcel as lost. Alternatively, we can send a replacement immediately if additional payment is made where upon the original purchase can be refunded after the 15 days has elapsed. This way you are not inconvenienced by being without your delivery. : House of eternalsparkle cannot be held responsible for the late/loss of delivery. Please see terms & conditions for further details.
 
ClearStones Privacy Policy
ClearStones is committed to protecting your privacy. We use the information that we collect about you to process your orders. If you choose, we may also use your details to let you know of any special offers, updates to products that you have purchased or new products that we are introducing. We are fully compliant with all aspects of the UK's Data Protection Act.
 
What information do we collect and how do we use it?
When you order, we or our payment partners need to know your name, your email address, the invoice and delivery address, your credit or debit card number and its expiry date. This allows orders to be processed and fulfilled promptly and enables us to notify you of your order status.
 
We also ask for your telephone number, so that we can contact you quickly if necessary.
 
We may retain a history of the purchases you have made from us. This allows us to monitor the success of our service and the level of interest shown in our product range.
 
Only if you consent on the order form, we may also use the information we collect to occasionally notify you about new products and developments from House of Jewels that we feel may be of interest to you.
 
If you would rather not receive this information, then either check the NO button on the order form or send us an email using our contact form: http://www.eternalsparkle.co.uk/index.php?route=information/contact
Under the Data Protection Acts of 1984 and 1998, we follow strict procedures and will not disclose any customer information to third parties. We do not sell, rent or trade your personal information to any third parties for marketing purposes. Please click the link to our terms & conditions below to see our full Privacy Policy.
 
How do we protect customer information?
When you place an order with us, we provide the use of a secure server. The secure server software (known as SSL) encrypts all of the information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
 
Do we disclose information to outside parties?
No. We never release to a third party the personal information you give us.
 
Copyright and trademarks
All web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software, brand names, product names, trademarks and all other material on this web site are the property of ClearStones or its content and technology providers.
 
Permission is granted to copy electronically and to print in hard copy portions of this web site for the sole purpose of placing an order with ClearStones. Any other use of materials on this web site without the prior written permission of ClearStones is strictly prohibited.
 
Law
All disputes arising out of your use of this web site and any contracts formed as a result of such use will be subject to the jurisdiction of the Courts of England and Wales.
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